Michele . Lewis

Project Manager, Business Process Consultant

May '90 - September '05: Lockheed Martin Information Technology, Fairfax, VA (formerly ACS DSI and ISI)

Jun. '05 - Sep. '05: Business Planner: Managed program planning efforts for operations process quality and improvement - including subprocesses for sales quotes, order approval and acceptance, scheduling and preparation, installation and fulfillment, subcontract coordination, and invoicing; determined customer requirements and translated them into organizational plans. Supported internal customers, who in turn supported external customers in the U.S. Congress and Federal Agencies who employ the Oracle-based, Intranet Quorum proprietary software for document/correspondence management and tracking. Analyzed and compiled data for monthly Line of Business reporting. Served as Risk Manager.

Jul. '01 - May '05: Support Analyst: Managed projects in the following areas: analyzed company process needs upon request -- including subprocesses for sales quotes, scheduling and order preparation, shipping and receiving, inventory, installation, call center and on-site support, harware and software maintenance and invoicing, recommended and designed software improvements of supporting system applications for Lotus Notes developers and Solomon accounting software developers, analyzed and defined processes for identified areas of improvement, produced documentation and flowcharts and distributed information regarding set processes and best practices including Program Management Plan and Risk Management Plan, analyzed contract requirements and developed software measurements for performance. Performed desktop and Customer Relations Management software support. Analyzed and compiled data for monthly high level reports. Served as Risk Manager. Partnered on a project for analysis, consultation and documentation of the City of Memphis call center.

Mar. '98 - Jun. '01: Business Operations Manager: Reported directly to the Vice President of Business Operations, supervised 2-5 employees including 2-4 Lotus Notes developers, produced detailed and technical design and process information for developers, managed internal Lotus Notes development for business information applications and systems. Managed business process improvements and implementation, analyzed needs for new or improved business processes, produced documentation and training for employees, and implemented and managed process quality and business measurement program.

Feb. '97 - Feb. '98: Special Projects Manager: Reported directly to the Vice President of Support Services/Vice President of Business Operations, managed special projects, improved processes, managed Lotus Notes software improvements, researched and analyzed maintenance revenue issues, documented and transferred information for process improvement.

Oct. '93 - Jan. '97: Senate Support Manager and Product Manager: Reported directly to the Vice President of Support Services, supervised 5-8 employees, managed customer relations, managed Customer Relations Management product development, managed projects, managed major recruitment effort for hiring technical support representatives.

Sep. '92 - Sep. '93: Manager, Senate Consultants: Reported directly to the Vice President of Sales, supervised 3-8 employees, managed customer relations, managed Customer Relations Management product issues and projects.

May '90 - Aug. '92: Customer Support Representative: Consulted assigned U.S. House of Representatives Member offices in technical and process-oriented areas, troubleshot software and hardware problems.

August '87 - March '90: Office of Representative Sid Morrison, U.S. Member of Congress, Washington, DC: Office Manager/Personal Secretary: Scheduled Member's appointments and coordinated travel arrangements, managed office interns, managed Military Academy application process, maintained the office's budget, maintained the computer system and constituent correspondence systems, maintained other office equipment and supplies.

Education, Certifications, Skills, Other

May '87: B.S., Social Welfare, The University of Alabama, Tuscaloosa, AL
Mar. '05: LM21 and PM101 courses, Lockheed Martin Operations Support, Seabrook, MD
Jun. '05: Project Management Professional Certification, Project Management Institute, Newtown Square, PA
Aug. '05: Green Belt training, Lockheed Martin Operations Support, Seabrook, MD
Self-motivated, superior integrity, and outstanding organizational skills. Eight years telecommuting and travel experience. Attended other, various employee management, time management, best practices and process improvement seminars over the 15 years of service with my employer. Familiar with CMMI and ISO concepts, SQL, Microsoft applications including Word, Excel, PowerPoint and Project; experience with design elements of Lotus Notes; experience troubleshooting basic PC software and software analysis; member of Project Management Institute; received performance awards in 1994, two in 1998, one in July 2005.